We will honor a 100% refund or replacement, minus original shipping charges – based on the following guidelines:
All cartridges returned to us as defective are subject to inspection. If we determine the cartridge is not defective, customer will incur a 15% restocking fee. Please review our Cartridge Support before determining if your cartridge is defective.
Customers may return Non-Defective Cartridges for a refund or exchange, minus original shipping charges. There will be a 15% restocking fee on Non-Defective Cartridges that are returned for the following reasons:
We must receive the package before issuing a refund or replacement.
Exchange for a wrong cartridge:
If you changed your printer and you need to exchange your current cartridges for the new cartridges or if you ordered the wrong cartridges please follow the procedure below:
1: Place a new order for the correct cartridges, compatible to your printer, so that a new order number is generated.
2: Call customer service to obtain a return authorization for the unused cartridges you want to return. Please have your new order number ready to provide to our representative.
3: Upon receipt of your package we will issue a full refund, minus original shipping charges, in the same form and card used to place the order.
All product returns must obtain return authorization. Packages returned without authorization will NOT be processed.
To obtain return authorization please contact us toll free at: 1-800-761-3313 or complete the form below and we will contact you. Please make sure to provide us with a daytime phone number.