Returns and Exchanges

We will honor a 100% refund or replacement, minus original shipping charges – based on the following guidelines:

• Cartridge is not working and is defective
• Cartridge is damaged during shipping
• Purchase date must be within the 180 days guarantee period
• Cartridge must contain at least 75% of the ink
• We must receive the package before issuing a refund or replacement

All cartridges returned to us as defective are subject to inspection. If we determine the cartridge is not defective, customer will incur a 15% restocking fee. Please review our Cartridge Support before determining if your cartridge is defective.

Non-Defective Cartridges:

Customers may return Non-Defective Cartridges for a refund or exchange, minus original shipping charges. There will be a 15% restocking fee on Non-Defective Cartridges that are returned for the following reasons:

• Customer changed his or her mind
• Customer ordered the wrong cartridges
• Package is returned to us because of wrong address provided by the customer

We must receive the package before issuing a refund or replacement.

Exchange for a wrong cartridge:

If you changed your printer and you need to exchange your current cartridges for the new cartridges or if you ordered the wrong cartridges please follow the procedure below:

1: Place a new order for the correct cartridges, compatible to your printer, so that a new order number is generated.

2: Call customer service to obtain a return authorization for the unused cartridges you want to return. Please have your new order number ready to provide to our representative.

3: Upon receipt of your package we will issue a full refund, minus original shipping charges, in the same form and card used to place the order.

General Terms:

• Please DO NOT use the recycling plastic bags found in some of the ink boxes. Cartridges returned in these bags will not reach us.
• Your request will be answered within 24 – 36 hrs execpt weekends or holidays.

All product returns must obtain return authorization. Packages returned without authorization will NOT be processed.

To obtain return authorization please contact us toll free at: 1-800-761-3313 or complete the form below and we will contact you. Please make sure to provide us with a daytime phone number.